Frequently

asked

questions

We'll try our best to answer the practical questions you might have about the festival!

Got a question?  Feel free to contact us via Facebook and we can answer whatever query you may have!

2022 FESTIVAL DATES & TIMES
thursday,
17 feb
 
4pm - 11.30pm  
FRIDAY,
18 feb
 
11.30am - 11.30pm  
SATURDAY, 19 feb
 
10am - 11.30pm 
SUNDAY, 20 feb
10am - 9.30pm 

Information subject to change.

List of Topics 
Program
Tickets
Festival Entry & Wristbands
Festival Guidelines
Festival Facilities & Services
Accessibility
Transport & Travel
Camping & Accommodation
Participate
 

PRogram

   Where can I get a timetable/line-up/program?   

Check the program page from December 15th. 

   What is happening at the pre-party on Thursday 17th February? 

The four day ticket includes entry to our Thursday night opening party held at the Chai’n’Vibes tent - starting with a traditional Quandamooka smoking ceremony, leading into  a night of live soul, reggae, dub and funk.

The bar will open 3pm Friday. Thursday is a non alcohol event, instead we will be providing a tasty range of chai, kombucha and cacao.

tickets

   Do I need to print my e-ticket to get a wristband? 

You need to bring either a printed copy or a downloaded version e-ticket on your electronic device. Please ensure you have your ID for presentation the Box Office. The name on your e-ticket must match your photo ID to gain entry.

We highly recommend that you PRINT or DOWNLOAD your ticket BEFORE COMING as there is limited phone signal on the festival site.

   Do you have payment plans? 

Humanitix offers payment plans through zipPay. See https://www.humanitix.com/au/zipmoney for more details.

   Are camping and ferry included in the festival ticket? 

No, the festival site does not have enough space to including on-site camping, but the island  has a lot of accommodation options which you can find out about here.

As for the water taxi and vehicle ferry, they'll need to be booked via one of the two ferry companies. You can find out more about all transport options to and from the festival here

   Do you sell 2-day tickets? 

Due to limited numbers, we are encouraging full-weekend ticket holders only. We may release a very limited amount of day tickets at the end of November. Please visit here for more information.

   Where can I buy paper tickets? 

For local residents with proof of address in QLD 4183, discounted 3-day and 4-day paper tickets are available on North Stradbroke Island from Noreen's Seaside Shop and Dunwich News.

   Do you sell youth day tickets? 

Yes, they are available to buy at the ticket office. 

   When will I receive my e-ticket? 

You should receive your e-ticket via email at time of purchase. If you haven't, please contact tickets@islandvibe.com.au. Your ticket will arrive from orders@humanatix.com. 

   I can't find my ticket. Where is my ticket coming from? 

You should receive your e-ticket via email at time of purchase. If you haven't, please contact tickets@islandvibe.com.au. Your ticket will arrive from orders@humanatix.com. 

   Will I be able to buy tickets at the gate? 

Yes! Please be aware that prices will be higher than if purchased online in advance.

   What are the ticket office opening hours?   

These are different from the festival door times. 

BOX OFFICE OPEN HOURS

THURS 2pm - 10pm

FRIDAY      11 AM - 10pm

SATURDAY    10AM -10PM

SUNDAY       10AM - 8PM

  Can I change the name or buy/sell tickets?

The tickets are non-refundable. Names can be changed on your tickets by selecting 'edit order' on your ticket confirmation email. Tixel is our official resale ticketing partner providing a secure platform to buy or sell Island Vibe tickets.  https://tixel.com/l/island-vibe-festival-2021

  What are the different payment methods accepted at the Box Office?

You can use cash or EFTPOS. 

  I cannot attend the event anymore, how do I get refunded? 

There is no refund policy. However, ticket purchasers have the ability to edit the names on their tickets by selecting 'edit order' on their ticket confirmation email.

Tixel is our official resale ticketing partner providing a secure platform to buy or sell Island Vibe tickets.  https://tixel.com/l/island-vibe-festival-2021

   What is the COVID refund policy? 

The Island Vibe Team will be working hard to implement the required COVID safety plan for an event of our size.

If we are forced to cancel the event due to COVID- 19, your tickets will automatically roll over to rescheduled dates. You will be able to request a refund if you are unable to attend the rescheduled event.

 

Due to the many months of hard work that go into planning a festival and the expenses incurred, we can guarantee refunds of 90% of your ticket (excluding the booking fee). The remaining 10% is retained as a COVID-19 cancellation fee in order to cover the planning costs which will contribute to the survival of the festival.

 

We appreciate the support and understanding of our Island Vibe community as we try to keep the industry of music and art alive in our communities.

festival entry & wristbands

   Do I need to print my e-ticket to get a wristband? 

You need to bring either a printed copy or a downloaded version e-ticket on your electronic device. Please ensure you have your ID for presentation upon entry. The name on your e-ticket must match your photo ID to gain entry.

We highly recommend that you PRINT or DOWNLOAD your ticket BEFORE COMING as there is limited signal on the festival site.

You can pick-up your 3-day season pass/wristband no earlier than Friday 25th at 10 am, when the Box Office opens.

  When can I pick-up my 3-day season pass? 

  Can I pick up a wristband for another person? 

The wristband will be applied and tightened on the ticket holder’s wrist upon pick up. Therefore, the wristband cannot be picked up by anyone else but the ticket holder personally.

  Can I share a wristband with another person? 

Please do not share your wristband with anyone else. A wristband must be worn at all times whilst inside the festival grounds. An unattached wristband is not valid for entrance. Trespassers will be blacklisted from attending future events.

  Can I exit and re-enter the site with a day wristband? 

Yes, Island Vibe attendees with an appropriate day or season wristband can enter and exit the festival site as they wish, while their wristband is valid.

Festival guidelines

   Can I bring my pet? 

Unfortunately we cannot accept animals on site.

   Can I smoke at the Festival?   

Smoking is banned in the bar. Please be considerate when smoking on the festival site (and anywhere else on the Island) and remember Island Vibe is a Butt free event, so please Bin Your Butts so they don't end up choking marine life!

  Can I drink alcohol at the Festival? 

Yes, but only alcohol purchased from the Festival bar and within the licensed bar area.

Island Vibe is NOT a BYO event. Bags will be checked for alcohol upon entry on the festival site.

  Are there any prohibited items? 

Yes, due to safety reasons and a pleasant festival experience, do NOT bring the following items to the festival area (bags will be checked upon entry on the festival site):

– Illegal Drugs & Alcoholic beverages

– Glass containers

– Pets or other animals

– Weapons of any kind, firearms, drugs/narcotics, any other illegal items

– Aerosol sprays (hairsprays, deodorants, paints etc.)

festival facilities & services

   Is there phone reception on the Festival site? 

Telstra has good coverage most places on the island, other networks such as Optus, Virgin etc are not as strong. You can still get reception at various parts of the festival site.

   Will I be able to charge my phone at the Festival?   

There are no phone charging stations on site.

  Can I withdraw cash at the Festival? 

Yes, an ATM is available in the Merch Tent as you enter the festival.

Festival map available closer to the Festival.

  What are the different payment methods accepted at the Festival? 

The bar accepts cash, EFTPOS and does cash out, while most food vendors and market stalls will also have EFTPOS. The Merch Tent accepts cash and EFTPOS as well. 

  Is there a cloakroom? 

No there isn't any cloakroom service available at the Festival.

  Who can I contact regarding lost and founds? 

During the event, lost & founds will be operating from the Operations Center (located at the festival entrance). On Monday, Operations will still be operating from 10am-1.30pm. After that, please post on the Facebook event page, and either someone will manifest him/herself or the Festival team will get in touch.

  Is there First Aid on site? 

If you are in danger or have concerns about your safety, please contact the police on 000 at any time.

If you’re in need of first aid or help of medical staff, go immediately to the First Aid Tent located at the beach entrance between the Chai'n'Vibes tent and the Kids Space, or contact the safety personnel wearing orange vests. Festival map available closer to the event.

  Are there toilets on site? 

Yes, compost toilets are available on your right as you walk into the festival and male urinals are located in the licensed bar area. There is also a wheelchair toilet facility near the main entrance right outside the festival.

  Is there drinkable water on site? 

Yes! Two free filtered water fountains sponsored by the Redland City Council can be found on site. One located right at the entrance, directly on your right when you walk into the festival, and the other one in the Main Stage Artists Green Room.

  Are there vegetarian, vegan, gluten and dairy-free food options?? 

Yes, we have a fantastic variety of delicious food vendors who accommodate for most dietary requirements.

accessibility

   Are kids welcome? 

Yes! We are an all ages event and we make sure that your kids have plenty to do at the kids and workshops space. Full program for these spaces will be available soon from our Programme page. Please refrain from printing as we will have programs posted around the festival site.

Minors do not need a festival wristband if they are under 13 years old!

Youth tickets are available for minors between 13 and 17 years old.

   Is the Festival accessible to people with reduced mobility?   

Yes, the festival site is fairly small, the terrain is mainly flat and there is a wheelchair toilet facility near the main entrance right outside the festival.

transport & travel

   How far is the beach? 

Home Beach is 30 metres from the Festival, just behind the tree line! We've made a special beach entrance for easy access! It is a stunning sheltered beach ideal for swimming with the possibility of spotting a dolphin or two...

   How can I travel to the Festival?   

There are so many options!! Check our Getting There page to find out more, as well as to get the discount code (20% off) for the vehicle ferry.

You can also find or offer a rideshare by posting on the Island Vibe Festival Community Facebook group. 

   Is there a bicycle parking? 

We encourage all Vibers to ride to the Festival if they can! There is a bicycle rack right in front of the main festival entrance. We've even got a Bike Hire station and a Mobile Workshop, find out more about our CYCLE VIBE program on our KEEP IT GREEN webpage

   Where can I park my car? 

Best not to bring your car to the festival and leave it at your accommodation, even better leave it on the mainland!

Parking will be prohibited on the kerbside along the festival site. Disabled parking spaces will be available within walking disctance of the festival. We encourage patrons to use public transport, carpooling or bring a bicycle from their accommodation to avoid congestion.

Details on public transport on our Getting There page.

   Are there buses to take me back to the campground or the ferry? 

The local bus company, Stradbroke Island Buses, provides a service around the island and stops right across the street from the festival. The timetable can be found here.

After-hours festival shuttles will also be available ($5 to be paid to the driver in cash) - FROM FESTIVAL TO DUNWICH (Pick-up at bus stop across the street from the festival, between Chillers Cafe and the Bowls Club).

camping and accomodation

   Does the festival ticket include camping? 

No, the festival ticket does not include camping but there are heaps of camping options on the Island!!

A popular choice for camping is Adder Rock Campground, just a 5 minute walk from the festival site. For 2021, you will need to book your camping directly through Minjerribah Camping.

Find out more about all accommodation options on our Accommodation page.

   Where should I stay while on the Island for the Festival?   

There are so many options, and for all budgets as well! Check our Accommodation page to what they are.

 

A FEW LAST MINUTE TIPS!!!

- Do not camp in your van/car on the side of the road!! The police will be going around issuing $500 fines. Like, for real. 

- There is still camping available at Amity Point Campground, check out their website or call them on  07 3409 9668.

- Quite a few people are selling their camping spots around the island on our Facebook page 'Island Vibe Festival Community'.

Participate

   Can I volunteer/have a stall/present a workshop/perform at Island  Vibe Festival 2021  

Head over to our participate page to see more about applications. 

We hope you found your answer. Please contact us through the contact form in case you didn’t.